Customer Service Supervisor

Supervises daily planning and tasks of Customer Service Representatives, monitors performance metrics, and provides training and guidance to improve quality and productivity. Maintains high-level communication with internal departments and coordinates with External Sales and Operations to achieve division objectives.

Requirements

• Monitor and evaluate performance metrics
• Identify training needs and provide training on operational procedures and other work guidelines
• Maintain high-level communication with internal departments and coordinate with External Sales and Operations to achieve division objectives
• Create and/or improve departmental processes in conjunction with other areas
• Provide assistance and guidance to Customer Service Representatives and Account Representatives

Benefits

• Major medical
• Dental
• Vacation
• Paid holiday pay