Sr Customer Service Representative

The Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. Develops and broadens relationships with customers to fully understand needs and wants. Provides guidance and advice to less experienced Customer Service Representatives.

Requirements

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Negotiates sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay