Warehouse Customer Service - CANADA

The Customer Service Coordinator is responsible for customer service activities, responding to inquiries, processing orders, and handling customer complaints and questions. The role involves interacting with customers, adjusting complaints, processing orders, and generating paperwork. The coordinator also coordinates special shipping requests, traces orders, and notifies customers of any activity concerning their merchandise.

Requirements

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 6 months of related experience and/or training
• Experience with AS400 operating systems and warehouse management systems preferred
• PC literate with experience with Microsoft Outlook, Word and Excel
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively communicate to various levels
• Excellent presentation skills and respond to questions from groups of managers, customers, and co-workers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Benefits

• Get Good Money – Fair pay and some jobs come with bonus opportunities.
• Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get A Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Have FUN – Work with fun, supportive people just like you!
• Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.