Assistant Vice President of IT Service Management
Georgetown UniversityWashington, District of Columbia, United States
Posted February 10, 2026
103723 - 202778.93 USD
Full Time
About the Company
Georgetown University, America's oldest Catholic and Jesuit university, focuses on a student-centered international research approach.
Job Description
Georgetown University is seeking an Assistant Vice President of IT Service Management to lead the overall vision, strategy, governance, and operational excellence of the university's IT service delivery model. The successful candidate will be responsible for aligning IT services with the university's needs, ensuring efficient and high-quality delivery, and building a customer-centric culture.
Requirements
- Define and articulate the strategic vision for IT Service Management, aligning it with the overall IT and University strategies.
- Drive the adoption of best practices and continuous service improvement (CSI) across the IT organization.
- Lead and manage the IT Service Management team, fostering a culture of accountability, collaboration, and high performance.
- Establish and maintain a comprehensive service catalog and service level agreements (SLAs) with business units.
- Oversee the management of IT incidents, problems, and changes to minimize service disruption and ensure timely resolution.
Benefits
- Medical, dental, vision, disability and life insurance
- Retirement savings
- Tuition assistance
- Work-life balance benefits
- Employee discounts
- Voluntary insurance options
