Credit Union Call Center Representative
Georgia Heritage Federal Credit UnionSavannah, Georgia, United States
Posted September 22, 2025
Full Time
About the Company
Georgia Heritage Federal Credit Union is a not-for-profit financial institution serving the Savannah metropolitan area, offering a range of savings, loan, and digital banking services to its members. The credit union emphasizes personalized member relationships and community impact, providing online banking, mobile app, remote check deposit, digital wallet, and financial tools. It operates multiple branches and ATMs across Georgia, focusing on member-first service and community growth.
Job Description
The Call Center Representative assists members with their credit union products and services. Responsibilities include answering questions, solving problems, processing transactions, and providing information. The role requires excellent communication skills and a proactive approach to member support.
Requirements
- Serve membership by providing service and information in a pleasant, professional, and efficient manner.
- Research and solve member questions and complaints.
- Close accounts, verify accounts, process stop payments, and answer inquiries about loan products.
- Log and prepare daily mail for branch processing.
- Assist members with remote access and online banking.
- Respond to member requests and direct issues to the appropriate personnel.
