Service Coordinator

We are seeking a Service Coordinator to support a team of technicians by coordinating schedules, managing customer communications, and serving as a central point of contact between customers, staff, and external partners.

Requirements

• Communicate effectively with customers, vendors, and technicians
• Answer incoming phone calls for the Service Department
• Maintain multiple databases with accurate data
• Work with B.U.M and lead tech to schedule jobs and maintain a documented job schedule
• Coordinate with the lead tech to assign technicians on jobs and keep efficient
• Communicate with customers on job status and timelines
• Ability to multi-task duties without error
• Maintain organized file systems
• Generate invoices breakdown based on project milestones and project estimate sheet
• Create quotes using existing software and database systems
• Prepare documentation paperwork needed for technician jobs
• Prioritize events and switch focus rapidly
• Ability to lift up to 20lbs when assisting with miscellaneous duties
• Execute additional duties and responsibilities as assigned

Benefits

• Paid Time off
• Life Insurance
• Matching 401k
• Paid holidays