Support Team Leader

GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms.

Requirements

• Coordinating MS SQL/RPA questions
• Managing and leading a team of ~6 employees
• Working with data analysis and dashboards
• Facilitating effective collaboration in various meetings, catch-ups, and calls with both external and internal stakeholders, as well as team members
• Contributing to company goals
• Motivating team members and assessing performance
• Taking part in hiring and training, and reporting on team performance to keep management updated
• Searching for process/procedure optimization and work improvement of the team
• Meeting company's SLAs while conducting in-depth analyses of SLA performance, providing root cause analysis (RCA), identifying trends, and recommending actions for continuous improvement.
• Performing effective people management (one-to-ones, coaching, career development)
• Acting as point of contact for any organisational and client escalations
• Stakeholder management, such as interaction and collaboration with clients from different regions and cities across the globe, with the overall aim of constantly improving our level of service provided to our customers.

Benefits

• Friendly working atmosphere in a professional team
• Employee-oriented working culture
• Possibility to work partly remotely
• Sports subscription
• Subsidized English classes
• Private healthcare
• Small teams
• International projects
• Free coffee
• Free fruits
• Free breakfasts
• Startup atmosphere
• No dress code