Software Support Engineer - SQL

Role Overview

The Software Support Engineer plays a key role in delivering exceptional customer service to our partners by providing timely, effective, and knowledgeable technical and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat.

What You Will Do

Act as a trusted representative of the Support team, provide technical and procedural support to partners, take ownership of support cases, and maintain strong and professional communication with partners.

Why It Might Be a Fit

Investment in your future career with learning and development opportunities, flexible work environment, generous annual leave, pension plan, and complimentary refreshments.

Requirements

• Strong understanding of SQL
• Experience using Microsoft SQL Server Management Studio (SSMS)
• Proven ability to diagnose and resolve software and system issues
• Excellent Communication skills
• Ability to prioritise and manage multiple incidents or requests

Benefits

• 25 days annual leave, plus bank holidays
• Birthday off
• Pension plan
• Complimentary refreshments
• Learning and development opportunities