Service Renewal and Upsell Specialist

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology.

Requirements

• Implementation of service portfolio and and pricing (Calculation of offering strategy)
• Optimization and maximization of initial service-attach within solution and standard deals
• Deployment and development of service portfolio
• Enablement of product sales to sell standard services
• Adapting existing service activities to ensure a customer fitting service delivery
• Support of non-standard deals regarding service solution design and pricing and offer management
• Negotiation of non-standard (customer provided) maintenance agreements
• Performance of channel sales through driving the reseller engagement with focus on service sales & service delivery quality, according to the global service channel program guidelines
• Service contract renewal and upsell management
• Measurement and reporting of actuals and forecast vs. plan and further sales performance KPIs
• Owning the service pipeline and forecast
• Track and manage invoicing. Liase with Finance Department as required.
• Provide analytical and statistical data in assisting preparation of cost calculation, budgeting, forecasting, and business planning
• Project Support
• Support the Commercial Team with the drafting of tender documentation, and contribute to the drafting of commercial & contractual documents, such as letters, early warning, Change Request
• Able to balance priorities and perform effectively under pressure to deliver against sometimes challenging deadlines whilst being consistent and delivering to a high standard.
• Proactively communicate with colleagues to coordinate the timely completion of tasks and project deadlines.
• Providing administrative, and secretarial support – within a project team, with experience of monitoring and reporting on progress of project.