Senior Backend Engineer - New York
GigaNew York, New York, United States
Posted February 20, 2026
Full Time
About the Company
Giga designs and deploys AI‑powered support agents that help the world’s largest B2C enterprises streamline customer service and operational workflows. By tackling the most complex support challenges, Giga boosts resolution rates and shortens product‑to‑market timelines from years to months for clients such as DoorDash. The company’s proprietary platform blends natural‑language processing with advanced analytics, enabling highly scalable, context‑aware interactions that reduce manual effort and improve customer satisfaction. With a mission to "reprogram" global enterprises through AI, Giga sits at the intersection of cutting‑edge technology and large‑scale impact, making it an attractive destination for talent passionate about transformative solutions.
Job Description
We're looking for backend engineers to build the infrastructure and systems that power our AI agents. You'll own problems end-to-end, from data pipelines and analytics to real-time agent systems, shipping features that directly impact how our customers operate.
Requirements
- 4+ years building backend systems, ideally at companies where reliability and scale mattered
- Comfortable with ambiguity and can take a loosely-defined problem and figure out what to build
- Write clean code and care about getting the details right, but also know when to ship
- Want to work on hard problems with a small team where your work has obvious impact
- Excited about AI agents and the infrastructure challenges that come with running them in production
Benefits
- Catered lunch daily
- Dinner stipend
- $150/month wellness benefit
- 401(k) plan
- Commuter benefits
- Medical, dental, and vision coverage