Senior Backend Infrastructure Engineer - Vancouver
GigaVancouver, British Columbia, Canada
Posted February 20, 2026
Full Time
About the Company
Giga designs and deploys AI‑powered support agents that help the world’s largest B2C enterprises streamline customer service and operational workflows. By tackling the most complex support challenges, Giga boosts resolution rates and shortens product‑to‑market timelines from years to months for clients such as DoorDash. The company’s proprietary platform blends natural‑language processing with advanced analytics, enabling highly scalable, context‑aware interactions that reduce manual effort and improve customer satisfaction. With a mission to "reprogram" global enterprises through AI, Giga sits at the intersection of cutting‑edge technology and large‑scale impact, making it an attractive destination for talent passionate about transformative solutions.
Job Description
Giga is a Voice AI startup that has raised $61M Series A and has paying customers like DoorDash. We're building the next generation of customer experience and need a Senior Backend Infrastructure Engineer to build the platform that powers our AI agents.
Requirements
- 4+ years of experience in infrastructure, platform, or backend engineering roles
- Have built systems that other engineers depend on, and understand the responsibility that comes with that
- Care deeply about reliability, but also know when 'good enough' is the right call
- Are comfortable across the stack, from application code to cloud infrastructure
- Can debug production issues under pressure and build systems that prevent them from recurring
- Think about developer experience as a product—you want the tools you build to be a pleasure to use
- Are excited about the infrastructure challenges of running AI agents at scale
Benefits
- Catered lunch daily
- Dinner stipend
- $150/month wellness benefit (gym, fitness classes, mental health)
- Commuter benefits
- Health Benefits