Customer Support Hero

We are seeking a Customer Support Hero to provide product/services information and resolve customer issues via live chat, phone lines, and internal ticketing system. The ideal candidate is genuinely delighted to help customers, tolerant, empathetic, and intensely communicative.

Requirements

• Strong phone administration skills and active listening capabilities
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills in written/spoken English
• Ability to multi-task, prioritize, and control time effectively
• Ability to learn new and varying systems, and technologies to help customers