Inside Sales Building Materials

The Inside Sales Specialist will assist customers and contractors with any project needs, providing excellent service and greeting customers in a positive, approachable manner.

Requirements

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.
• Become well educated in the product lines available to GHC.
• Utilize various software to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
• Perform department head duties including, but not limited to, front and face, cycle counts, price updates and other inventory maintenance as needed.
• Help out in other departments as necessary.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Open and close store as assigned.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.

Benefits

• Medical Insurance
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Cancer coverage
• Accident Coverage
• Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time