Referral Specialist
GLBHCSaginaw, Michigan, United States
Posted April 9, 2026
Full Time
About the Company
Great Lakes Bay Health Centers (GLBHC) is Michigan’s largest community health system, operating over 30 sites that deliver a full spectrum of medical, dental, behavioral, and specialty care to more than 50,000 patients annually. The organization prioritizes underserved, uninsured, and underinsured populations, offering services on a sliding‑scale basis, extended hours, and transportation support to ensure access. GLBHC’s commitment to integrated, patient‑centered care is reinforced through its NCQA‑certified Patient‑Centered Medical Home (PCMH) model, which coordinates treatment across providers and reduces costs while improving outcomes. By combining comprehensive clinical services with community‑focused outreach—including migrant, WIC, and maternal‑infant programs—GLBHC distinguishes itself as a holistic, culturally competent health partner in the Great Lakes Bay region.
Job Description
Referral Specialist will answer incoming departmental calls, process insurance company authorizations, and communicate with patients regarding scheduled appointments and/or tests. The role involves following established tracking guidelines, documenting all activity related to referrals, and participating in a teamwork environment to accomplish departmental goals.
Requirements
- High school diploma
- Completion of a Medical Assistant program preferred
- Registered MA or certification preferred
- Five years or more experience in lieu of medical training
- Minimum of three years of experience in a medical setting
- Excellent telephone etiquette
- Clerical skills such as filing and completion of forms
- Legible handwriting
- Ability to operate office equipment
- Ability to use Microsoft Office and other applications
- Maintaining patient confidentiality
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance