Vice President, Retail Operations

We are looking for a visionary leader with a focus on innovation, strategy, and long-term growth to lead retail operations, drive hospitality experiences, and achieve exceptional guest experiences.

Requirements

• Champion hospitality-driven experiences across all programs and stores
• Foster a culture of innovation, hospitality, operational excellence, continuous improvement
• Provide coaching, mentorship, and succession planning within culinary and operational leadership roles
• Manage and own budgets, category financials, and P&L performance for all departments
• Oversee all retail operations, ensuring sustainable growth, profitability, operational excellence, and organizational objectives
• Shape the customer experience strategy to build brand loyalty and drive repeat business
• Lead strategic planning and execution for new store openings, acquisitions, and remodel projects
• Proficiency in leveraging data analytics to inform decision-making and strategy development
• Establishing and monitoring key performance indicators (KPIs)
• Demonstrated success leading multi-unit operations, scaling programs, and driving hospitality centered experiences
• Proven ability to lead teams, influence cross functionally, and drive large-scale business initiatives
• Customer-centric approach to retail strategy and execution
• Exceptional problem-solving and decision-making capabilities
• Ability to thrive in a fast-paced, dynamic retail environment
• Strong communication and collaboration skills across all levels of Retail and Enterprise-wide business partners
• Strong financial acumen with experience owning and managing P&L, cost controls, and category performance
• Excellent communication, collaboration, and leadership presence

Benefits

• Competitive salary
• 401k with match component
• Tuition reimbursement
• Medical, Dental, Vision, and Life Insurance
• Additional wellness support