CUSTOMER CARE EXECUTIVE
Global ProfilersLagos State, Nigeria
Posted May 23, 2022
1200000 - 1200000 NGN year
Full Time
About the Company
GLOBAL PROFILERS offers recruitment and HR consultancy services to local and international companies across Africa.
Job Description
Customer Care Executive would be responsible for attending to customer's issues, resolving them in a timely and efficient manner, and ensuring collections of receivables are achieved as per set targets. They will also identify and assess customer's needs to achieve satisfaction and build sustainable relationships.
Requirements
- Graduate in science (or any other discipline)
- NYSC Certified
- Minimum of 1-3 years of experience in Telecommunications Company or Internet Service Provider
- Fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV, and Telecommunications Operations
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members
- Prior experience working with the Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Resourcefulness & Result-Oriented approach
- Customer-Oriented Approach
- Strong Oral & Written Communication
Benefits
- Salary: 100,000 monthly
