SD Functional Support

Perform detailed analysis of complex business process requirements, provide system solutions, and facilitate workshops to collect business requirements. Map client business requirements, processes, and objectives, and develop necessary product modifications. Act as liaison between business functions and technical team, and provide ad-hoc training and user support.

Requirements

• Perform detailed analysis of complex business process requirements
• Provide system solutions and identify, interpret, validate, and document customer requirements
• Facilitate workshops to collect business requirements
• Map client business requirements, processes, and objectives
• Develop necessary product modifications to satisfy clients' needs
• Perform unit testing on all processes
• Provide assistance and issue resolution for system integration and user acceptance testing
• Identify gaps, issues, and work around solutions
• Act as liaison with clients for troubleshooting
• Handle changes or emergency transports as needed for high-priority issues
• Document functional designs, test cases, and results
• Proactively identify and propose business process and/or system enhancements
• Act as a liaison between the business functions and the technical team
• Work self-directed and independently
• Provide ad-hoc training and user support as required