Senior Operations Support IT Analyst
GlobalchannelmanagementCharlotte, North Carolina, United States • New Jersey, United States
Posted January 5, 2026
86 - 87 USD
Full Time
About the Company
Global Channel Management is a technology‑driven staffing firm that delivers end‑to‑end recruiting, staff augmentation, and service‑management solutions for diverse industries. Leveraging a team of seasoned account managers and recruiters with more than a decade of experience, the company helps clients reduce training and labor costs while securing top talent to meet fluctuating skill requirements. Its service‑management model focuses on identifying expertise gaps, adapting to changing staffing needs, and delivering customized solutions within specified timelines. By combining employment, sourcing, consulting, and project‑management expertise across software, hardware, and technology domains, Global Channel Management uniquely aligns talent acquisition with operational efficiency and cost optimization.
Job Description
Senior Operations Support IT Analyst seeks 5-8 years of Salesforce administration and MuleSoft integration experience. Responsibilities include troubleshooting complex issues, managing user accounts, and partnering with business users.
Requirements
- 5-8 years of Salesforce administration and MuleSoft integration experience
- Strong Salesforce administration proficiency (security model, data management, customization)
- Working knowledge of MuleSoft Anypoint Platform and API management
- Experience with SOQL, Data Loader, REST/SOAP APIs
- Basic understanding of Apex and Visualforce for troubleshooting
- Familiarity with version control and change management
- Salesforce Administrator certification (ADM 201)
- Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
- Experience with Einstein Analytics, Agile/Scrum, and DevOps practices