System Support Analyst
GlobalchannelmanagementIndianapolis, Indiana, United States
Posted January 5, 2026
40 - 41 USD
Full Time
About the Company
Global Channel Management is a technology‑driven staffing firm that delivers end‑to‑end recruiting, staff augmentation, and service‑management solutions for diverse industries. Leveraging a team of seasoned account managers and recruiters with more than a decade of experience, the company helps clients reduce training and labor costs while securing top talent to meet fluctuating skill requirements. Its service‑management model focuses on identifying expertise gaps, adapting to changing staffing needs, and delivering customized solutions within specified timelines. By combining employment, sourcing, consulting, and project‑management expertise across software, hardware, and technology domains, Global Channel Management uniquely aligns talent acquisition with operational efficiency and cost optimization.
Job Description
System Support Analyst needs 1-3 years of experience, degree in Information Technology, Computer Science, or a related field and experience in service management within regulated or enterprise environments. The Analyst will manage service operations, monitor and complete CAPA items, utilize Jira and ServiceNow tools, and generate and analyze usage and change metrics.
Requirements
- Familiarity with CAPA processes, access control, and change management
- Knowledge of validation documentation practices and audit requirements
- Proficiency in Jira or similar task management tools
- Strong analytical skills and experience with metric reporting tools
- Excellent communication and coordination abilities
- Ability to work independently and collaboratively across technical and operational teams