Customer Success Manager

G-P is seeking a Customer Success Manager to manage and grow customer relationships across Greater China. The role focuses on driving adoption of EOR hires, retention of customer, expansion, cross-sell and overall customer success through strong language capability, cultural understanding, and high touch engagement in a fast growing market.

Requirements

• 3+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
• Native Mandarin proficiency, in additional to English, is required
• Experience of developing strong relationships with a high volume of customers
• Exceptional prioritization skills when managing multiple accounts
• Comfortable with technology
• Influencing skills
• Self-motivated with the ability to own and drive initiatives to completion; able to take a strong degree of ownership over their work
• Assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible; ability to think strategically and execute tactically
• Interpersonal skills, with the ability to quickly build rapport and establish trust and understanding of customers, professionals, global partners, and cross-functional teams at G-P; ability to leverage relationships to drive growth
• Outstanding communication and presentation skills; able to influence and effectively communicate with all levels; good listener and empathetic
• Adopts a business perspective when assessing situations and making decisions, with the ability to understand how those decisions will impact the business internally and the customer objectives
• Driven by passion for customers, be it making them successful in all dealings with G-P or retaining their business if at all possible

Benefits

• Generous Paid Time Off
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years