Senior Voice Engineer -NATIONWIDE-

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with experience in Cisco Contact Center and Cisco UC cluster environments to provide core IP telephony Design, Deployment, Maintenance and Support of IP telephony and call center projects, and implementations.

Requirements

• Minimum 7 years related experience in the networked voice and call center environments
• High-end experience in PBX and/or Call Center systems engineering experience
• Bachelor’s degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
• Ability to work weekends and off hours as necessary to meet customer requirements
• Willingness to travel up to 25% of time
• Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
• Excellent Customer Service and communication skills
• Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
• Knowledge in CVP scripting and call control
• Knowledge of Call Center supporting applications such as ticketing systems
• Strong critical thinking and analytical skills
• Good team player, willing to share knowledge with the team
• Ability to manage and influence individuals to obtain maximum results
• Highly effective communicator (written & verbal)
• Certification level of a CCNP Voice at a minimum, CCIE Voice Desirable