Customer Base Management Manager
Globe Group20F The Globe Tower
Posted July 3, 2025
Full Time
About the Company
Globe is an equal opportunity employer that values diversity, equity, and inclusion.
Job Description
We are seeking a Customer Base Management Manager to lead the development of targeted programs to grow value from our existing postpaid base through improved onboarding, engagement, retention, and monetization. The role involves crafting and executing strategies to sustain customer satisfaction and maximize revenue per user.
Requirements
- Develop and lead base management strategies tied to lifecycle stages
- Translate data and insights into base-focused programs
- Coordinate with digital, channel, product, and CLM teams
- Oversee performance tracking and program optimization across the base
- Direct and develop the Revenue Growth and Retention teams
Benefits
- Equal Opportunity Employer