Customer Experience Ambassador

Customer Experience Ambassador for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales.

Requirements

• Assist walk-in subscribers with their concerns and queries.
• Sells all products and services to walk in customers.
• Perform product demonstrations.
• Accept, screen, evaluate and approve of documents received from subscribers.
• Practice timely and efficient customer delivery thereby achieving targets for the entire team.
• Complies to agreed shift schedules.
• Complies to attendance policy including pre approval of OT availment.
• Keep his/her own workplace always clean, compliant to established 5S standards compliant to the established policies set by the company.
• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
• Able to function as custodian or cashier as the need arises.
• Achieve Store’s sales & revenue targets
• Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made
• Achieve all standards in SLA- all transactions
• Achieve minimal or ZERO exceptions
• Full training compliance i.e. attendance and passing of all examinations.

Benefits

• Competitive salary
• Benefits package