Data Experience Transformation Lead

Ensures that built facility capacities & capacity planning drivers are able to meet intended customer experience, serviceability, quality, and financial/profitability outcomes by defining customer quality metrics, analyzing capacity utilization drivers, and developing financial models. Oversees root cause analysis and establishes frameworks for benefits realization analysis. Develops and challenges business assumptions on forecasts and financial models.

Requirements

• Minimum 5 years work experience in demand or capacity management, platforms, or service governance
• Graduate of Statistics, Computer Science, IT, or other related courses
• Expert knowledge in financial valuation and business case development