Digital Incident & Service Management Expert

Responsible for ensuring the reliability, performance, and stability of digital channels and APIs across web and mobile platforms.

Requirements

• At least two years of full-time work experience (or 2-year Master’s degree as equivalent)
• Experience in supporting digital channels.
• 4–6 years of experience in IT/digital operations or service management.
• Experience in L2 technical support.
• Knowledge of incident and service management processes (ITIL preferred).
• Familiarity with monitoring and reporting tools (e.g., Grafana, Splunk).
• Experience coordinating across multiple teams (business, IT, vendors).

Benefits

• Equal Opportunity Employer
• Make Your Passion Part of Your Profession