We are a people-powered ecosystem, brought to life by engaging online and offline experiences. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. You will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange.
Requirements
- Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.
- Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
- Lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.
- Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).
- Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or just checking in!
- Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.
- Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
- Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
- Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.
- Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.
- Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.
- Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.
- Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.
- Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.
- Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.
- Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).
- Uphold all uniform standards, closely following presentation guidelines.
- Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.
- Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).
- Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.
Benefits
- 401k Matching
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
