Hardware Failure Analysis Engineer – Electronics

As a Hardware Failure Analysis Engineer – Electronics, you will investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements and the reduction of cost of poor quality.

Requirements

• Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies.
• Support new product launches by leading specialized quality monitoring activities and high priority investigations.
• Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues.
• Identify product quality improvements and support/drive discussions and actions in cooperation with Ops and R&D.
• Lead and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations.
• Manage and update complaint cases in Salesforce.com and utilize GN Hearing’s ERP system and other available systems and tools to support customer complaint investigations and product returns.
• Assist in In-market Quality related document updates in compliance with change control process.

Benefits

• Annual bonuses
• Health insurance
• 401(k) plan
• Paid time off
• Paid holidays