Customer Service Lead

At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We're looking for a Customer Service Lead to oversee day-to-day operations, drive sales, and ensure all policies and procedures are followed.

Requirements

• Opening and closing the car wash according to GO’s standard operating procedures.
• Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

Benefits

• Health benefits
• 401(k)
• Paid time off
• Free car washes