Customer Service Lead

We are seeking a Customer Service Lead to oversee day-to-day operations, drive sales, and ensure all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position.

Requirements

• Opening and closing the car wash according to GO's standard operating procedures
• Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales
• Guiding vehicles safely into the car wash and educating customers on our wash process
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience
• Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts

Benefits

• Health benefits
• 401(k)
• Paid time off
• Free car washes