Member Care Collections and Loss Mitigation - Member Care Rep I

Member Care Collections and Loss Mitigation - Member Care Rep I communicates and interacts with members to resolve delinquent and negative accounts, educates members about available options, and demonstrates a sense of urgency and care in resolving issues.

Requirements

• Place and receive a high volume of inbound and outbound calls
• Identify, investigate, and resolve delinquent and negative account activity
• Update member and credit union account information accurately and efficiently
• Communicate and interact with other Golden 1 team members
• De-escalate tense situations and apply good judgment and critical thinking
• Learn and retain an exceptional working knowledge of department financial assistance programs and services
• Prepare and process documentation necessary to resolve delinquent accounts
• Review and research Credit Union records and transactions
• Evaluate payments and determine how they will be applied
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance
• Meet and achieve established performance standards