Customer Care Representative

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online, requiring a Customer Care Representative to provide superior customer service and maintain high levels of customer satisfaction.

Requirements

• Use multiple systems simultaneously to resolve customer inquiries efficiently
• Address customer complaints effectively
• Meet standard contact center performance metrics
• Follow communication procedures, guidelines, and policies

Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans
• 75% of premium coverage when enrolling dependents
• Employee Stock Ownership Plan
• 401k retirement contribution with company matching up to 3.5%