Customer Care & Sales Associate

Customer Care & Sales Associate provides personalized support to customers, combining empathetic listening with consultative sales to help them find comfort and relief from foot, knee, hip, or back pain.

Requirements

• Excellent communication and de-escalation skills
• Ability to navigate sensitive conversations with empathy and professionalism
• Strong knowledge of CRM platforms (Salesforce and Appointedd)
• Highly organized, detail-oriented, and solution-focused
• Proven success in sales, retention, and or customer service
• Ability to multi-task while remaining calm under pressure
• Passionate about improving people’s quality of life through Good Feet’s mission

Benefits

• Competitive salary and bonus structure
• Paid training and onboarding with continuous development programs
• High-growth retailer with ample opportunities for advancement
• Medical, Dental, and Vision insurance
• Competitive PTO program with several paid Holidays
• 401K with a company match
• Exclusive Member Deals
• Financial Wellness Program
• Flexible Spending Accounts (FSA) for medical expenses and Dependent Care FSA
• Voluntary Benefits including: Life Insurance and Accidental Death & Dismemberment (AD&D), Short-Term and Long-Term Disability coverage, Critical Illness Insurance, Hospital Indemnity Insurance, Accident Insurance, Legal Insurance (MetLaw), Whole Life Insurance with Long-Term Care Rider
• Cancer Advocate Plus Program – personalized cancer management and screening resources