Insurance Claims Facilitator

We are seeking an Insurance Claims Facilitator to join our team in Lincoln. As a key member of our team, you will be responsible for communicating resolutions between landlords, guarantors, letting agents, and tenants. You will also support all insurance aspects of the claims process, oversee repayment arrangements, and respond to inbound queries from internal and external stakeholders.

Requirements

• Experience working in a process-driven, administrative environment delivering outstanding customer service
• Excellent communication skills and ability to establish rapport and trust with people quickly and effectively over the phone and in writing
• Superb organisational skills and ability to prioritise efficiently to manage your own caseload and service levels
• Positive attitude and ability to work under pressure in a fast-paced environment
• Strong IT literacy and comfort using various software packages, including Salesforce and Microsoft packages

Benefits

• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days
• Bi-weekly coaching with Sanctus for mental health support
• Generous 3 months of fully-paid time off to look after new arrivals