Maintenance Dispatcher

We are seeking a reliable and detail-oriented Maintenance Dispatcher to coordinate maintenance requests and dispatch technicians efficiently. This role is responsible for coordinating maintenance requests across multiple properties, dispatching technicians and vendors, and ensuring timely resolution of issues to maintain a high-quality guest experience.

Requirements

• Receive and prioritize maintenance requests from guests, housekeeping, and property teams
• Dispatch maintenance technicians and third-party vendors efficiently
• Monitor work orders and follow up to ensure timely completion
• Communicate clearly with guests and internal teams regarding maintenance status
• Identify urgent, after-hours, and safety-related issues and escalate as needed
• Maintain accurate records, photos, and notes in the property management system
• Coordinate maintenance during guest stays and turnovers with minimal disruption