Client Success Manager
Goodwill IndustriesColumbus, Ohio, United States
Posted March 17, 2026
Full Time
About the Company
Goodwill Industries is North America’s leading nonprofit that delivers education, training, and career services to individuals facing socioeconomic and disability barriers, including welfare recipients, the homeless, and those lacking formal work experience. Through a nationwide network of thrift stores and community centers, Goodwill provides job training, placement, and support services—such as financial counseling and veteran programs—to empower clients to build self‑confidence, independence, and sustainable livelihoods. Its holistic approach integrates continuing education, family services, and charity initiatives, ensuring that every client receives tailored resources that address both immediate needs and long‑term career goals. Recognized by Forbes as one of the “Top 25 Most Inspiring Companies,” Goodwill’s reputation for transformative impact and inclusive employment opportunities distinguishes it as a benchmark in the nonprofit sector.
Job Description
The Client Success Manager will work with educational-based institutions, managing accounts, training clients, and building relationships to grow confidence in online ticketing. The individual will also provide mentorship to Client Success Coordinators and work with internal teams to streamline processes and grow adoption.
Requirements
- 2-4 years of successful experience in assisting educational institutions, software training or event ticketing/event management
- Proven success training customers on utilizing equipment, managing events, or similar tools
- Experience demonstrating technology solutions both online and face to face
- Demonstrated experience building and maintaining strong relationships
- Self-motivated with a competitive spirit, strong work ethic, and the capacity to work independently
