Customer Service Manager
Goodwill IndustriesCincinnati, Ohio, United States
Posted March 17, 2026
Full Time
About the Company
Goodwill Industries is North America’s leading nonprofit that delivers education, training, and career services to individuals facing socioeconomic and disability barriers, including welfare recipients, the homeless, and those lacking formal work experience. Through a nationwide network of thrift stores and community centers, Goodwill provides job training, placement, and support services—such as financial counseling and veteran programs—to empower clients to build self‑confidence, independence, and sustainable livelihoods. Its holistic approach integrates continuing education, family services, and charity initiatives, ensuring that every client receives tailored resources that address both immediate needs and long‑term career goals. Recognized by Forbes as one of the “Top 25 Most Inspiring Companies,” Goodwill’s reputation for transformative impact and inclusive employment opportunities distinguishes it as a benchmark in the nonprofit sector.
Job Description
Preparing account service-related documents, participating in client meetings, reviewing vendor quotes, and maintaining work-in-progress records.
Requirements
- Knowing clients and their industries
- Developing and maintaining a working-level understanding of assigned client’s industries, company culture, products/services and strategic communication plan
- Proactively communicating with clients on a daily basis in a professional, efficient manner
- Attending to the needs of the client and continually seeking ways to add value to the client-agency relationship
Benefits
- 401k Matching
- Health Insurance
- Paid Time Off
- Dental Insurance
- Vision Insurance
