Sr. Desktop Support Analyst - SV
GoodwinPalo Alto, California, United States
Posted April 30, 2026
80000 - 115000 USD
Full Time
About the Company
Goodwin is a global law firm with more than 1,800 lawyers in its offices located in the United States, Europe and Asia. We build lasting relationships with our clients, including many of the world’s most successful and innovative leaders, entrepreneurs, companies, and investors within the life sciences, private equity, real estate, technology, and financial services industries, and where they converge. Our immersive understanding of our clients’ industries – combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions – sets us apart. Our offices are found in Boston, Los Angeles, New York, Philadelphia, San Francisco, Santa Monica, Silicon Valley, Washington, D.C., Brussels, Cambridge, Frankfurt, London, Luxembourg, Paris, Hong Kong, and Singapore. Engage with us on Instagram: @Join_Goodwin *Attorney Advertising
Job Description
Join Goodwin’s Global Operations Team, and make a real impact on a global scale. This is a Sr. Desktop Support Analyst role, responsible for providing high-quality desktop, mobile device and applications support for attorneys and professional staff.
Requirements
- Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues.
- Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
- Provide 2nd level support for all software escalations from User Support.
- Responsible for hardware procurement and management inventory of items.
- Assess software compatibility and execute on the installation and maintenance of practice specific applications.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks