Manager, Consumer Experience Strategy, YouTube GTM Operations

As a Manager, Consumer Experience Strategy, you will innovate service models for YouTube's Operations, including creator support, consumer support, and partner engineering to optimize impact and resource efficiency. You will lead YouTube's AI-first transformation of Consumer Experience Operations, redefining how subscribers receive support service and sales motions at scale.

Requirements

• Bachelor's degree in a business or quantitative discipline
• 6 years of experience in professional services or a corporate strategy role
• 4 years of experience working with executive stakeholders
• Experience experimenting with AI/ML tools to solve operational problems
• Experience in consumer support operations in a Business-to-Business or Business-to-Consumer company

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan