Technical Support Specialist Tier 1
GoToGuatemala City, Guatemala Department, Guatemala
Posted February 16, 2026
Full Time
About the Company
GoTo is a company that believes in making IT easy and empowering everyone to live their best life.
Job Description
We are looking for a Technical Support Specialist Tier 1 to join our team in Guatemala City, Guatemala. The successful candidate will be responsible for resolving customer inquiries and troubleshooting basic network-related issues while providing excellent customer service. The role requires advanced English communication skills, problem-solving skills, and a passion for technology and SaaS.
Requirements
- 1-2 years of experience in customer service or technical support
- Advanced English communication skills (written and spoken) at 85% or above
- Problem-solving skills and a growth mindset
- Comfort multitasking across multiple systems and screens
Benefits
- Comprehensive health benefits
- Life and disability insurance
- Fertility and family-forming support programs
- Paid holidays
- Volunteer time off
- Quarterly self-care days and no meeting days
- Tuition and reading reimbursement programs
- Thrive Global Wellness Program
- Confidential Employee Assistance Program (EAP)
- Employee programs
