Deployment Strategist, Live Accounts

GovWell is hiring a Deployment Strategist, Live Accounts to support customers in day-to-day use of the platform and ensure long-term success.

Requirements

• 3+ years of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
• Strong problem solver who can think quickly and navigate real-time customer issues with limited information.
• Highly organized with the ability to manage multiple customers and priorities simultaneously.
• Clear and effective communicator, especially when explaining complex concepts to non-technical users.
• Fast learner who can quickly develop deep product and domain expertise.
• Scrappy and proactive, with a strong sense of ownership over customer outcomes.
• Motivated by impact and aligned with GovWell's mission to improve how governments serve their communities.
• Willing and able to travel up to 25% of the time.

Benefits

• Competitive salary
• Meaningful equity
• Up to 100% premiums covered for medical, dental, and vision insurance
• Unlimited / flexible PTO