Member Services Specialist

The Member Services Specialist is responsible for ensuring a seamless and positive experience for GOVX members across all touchpoints, leveraging expertise in member and customer service, digital platforms, and partner offerings.

Requirements

• High school diploma minimum with bachelor’s degree or equivalent experience
• 2-4 years of experience in customer service, preferably in an e-commerce setting
• Strong communication and problem-solving skills, proficiency in Microsoft office products: Word, Excel, PowerPoint, Outlook
• Member-centric, solution-based mindset, positive attitude, and willingness to learn and adapt in a fast-paced environment

Benefits

• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k) plan with discretionary match available
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life
• Employee Referral Program
• Collaborative work environment in a modern office, stocked with drinks and snacks
• Discounts on the GOVX website