B2B Customer Success Lead - Assistant Manager
GrabSouth Jakarta, Indonesia
Posted March 18, 2026
Full Time
About the Company
Grab is Southeast Asia's leading superapp, with a mission to drive the region forward by economically empowering everyone.
Job Description
Grab is looking for a B2B Customer Success Lead to protect existing revenue and grow relationships with current clients. The role involves leading a team, identifying churn signals, and executing retention strategies.
Requirements
- Team Leadership & Deployment
- Churn Mitigation & Retention Strategy
- Account Activation & Growth
- Marketing & Education Synergy
- Stakeholder Engagement
- Commercial Collaboration
- Data Analysis & Reporting
- Solutioning & Troubleshooting
Benefits
- Term Life Insurance
- Comprehensive Medical Insurance
- GrabFlex (customizable benefits package)
- Parental leave
- Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Grabber Assistance Programme
- FlexWork arrangements