Bilingual Customer Service Representative - (Spanish and English speaking)

The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers. Answer and direct large volume of incoming calls, manage detailed communications with customers, and make outbound calls to assist in the on-boarding of new customers and follow up on deliveries and repairs.

Requirements

• HS Diploma or equivalent required
• Good computer skills including a working knowledge of Microsoft Word and Excel
• Ability to communicate clearly and professionally via phone and e-mail
• Strong customer service skills and active listening
• Positive attitude toward customers and other incoming call personnel
• Ability to assess and adapt to various situations with customer calls
• Ability to stay calm and help put at ease upset customers when needed
• History of good attendance
• Can-do attitude and a willingness to work