AI Delivery Lead

AI Delivery Lead at Gradient Labs, helping enterprise customers achieve real, measurable results through automation, and shaping the future of customer operations.

Requirements

• Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.
• Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
• Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
• Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
• Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery...) to surface insights and guide decisions.
• Clear Communication: Communicates clearly and confidently across all audiences, internal and external, including technical teams and senior leadership.
• Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
• Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.

Benefits

• Opportunity to work with cutting-edge technology to reshape how businesses will operate in the future
• Work with some of the most exciting brands across different industries
• Be surrounded by a passionate, smart team that’s driven to build something groundbreaking