This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.
Requirements
- Handles moderate to large complexity Personal and Commercial Lines Claims.
- Ability to handle large losses with oversight as dictated by workloads.
- Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
- Create a high level of policyholder satisfaction by complying with established service standards.
- Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
- Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and experts.
- Creates alignment regarding policy and procedures across vendors for handling losses.
- Serves as a technical subject matter expert for the department.
- Proactively works with leadership to leverage subject matter expertise in a manner to support line of business initiatives.
- Identify trends and share best practices across group and within line of business.
- Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims.
- Responds to inquiries from policyholders, agents, internal partners and others.
- Contribute to a positive work environment by positively influencing others, striving for high performance results with a
- Exhibit accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
- Assist leadership with the technical evaluation during candidate selection processes.
- Serves as mentor to members of Claims team.
- Operates and maintains company vehicle.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Family Formation Benefits
- Compassionate Care Leave
- Bereavement Leave
- Cultural Appreciation Holiday
