Desktop Support Technician Tier 1 Full-Time · On-Site

Grapevine MSP is seeking an enthusiastic Desktop Support Technician I (Tier 1) to join their team. As a Microsoft Tier 1 Partner, they deliver proactive IT support, cybersecurity, cloud, VoIP, strategic consulting, and 24/7 help desk services to businesses of all sizes.

Requirements

• Basic understanding of Windows operating systems (Windows 10/11 preferred)
• Familiarity with common office hardware — desktops, laptops, printers, and scanners
• Understanding Office 365 and the Microsoft Office Suite
• Basic knowledge of networking concepts (IP addressing, LAN/WAN fundamentals)
• Strong communication and customer service skills — you'll be client-facing daily
• Ability to follow documented procedures and escalate issues appropriately
• Organized, detail-oriented, and able to manage multiple open tickets at once
• Eagerness to learn and a proactive, problem-solving attitude

Benefits

• Competitive Pay
• 401(k) Plan with 4% matching contributions
• Low-cost, high-quality Healthcare
• Paid Vacation Time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition