Senior Manager of Volunteer and Guest Experience
GREATER CHICAGO FOOD DEPOSITORYChicago, Illinois, United States
Posted February 27, 2026
80000 - 90000
Full Time
About the Company
The Greater Chicago Food Depository is Chicago’s leading food bank, dedicated to ending hunger by providing nutritious food and support to more than 800 partner organizations across the city and Cook County. Leveraging a comprehensive network of food pantries, soup kitchens, shelters, and mobile distribution sites, the Depository delivers food, training, and resources that empower communities to achieve food security. In addition to large‑scale distribution, it addresses the root causes of hunger through job‑training programs, advocacy, research, and volunteer engagement, positioning the Depository as a catalyst for systemic change. As a proud member of Feeding America, the Depository combines local impact with national expertise, creating a collaborative culture that turns hope into tangible, sustainable outcomes for those most in need.
Job Description
The Senior Manager of Volunteer and Guest Experience plays a vital role in creating the best possible experience for the Greater Chicago Food Depository's 25,000+ annual volunteers and guests who visit for planned events and large meetings.
Requirements
- 5+ years of management experience in hospitality, customer service and/or nonprofit volunteer engagement
- Proven excellence delivering high-quality customer or volunteer experiences in fast-paced, high traffic environments
- Exceptional verbal and written communication skills, including public speaking and presentation development
Benefits
- Health, dental, and vision insurance coverage
- Employer-paid life and disability insurance
- Employee Assistance Program
- 403(b) retirement plan with employer contribution
- Generous paid time off
- Parental leave
- On-site gym
- ThrivePass lifestyle and wellness benefit program
- Employee referral bonus