Member Service Supervisor- Full Time
Greater Philadelphia YMCAPhiladelphia, Pennsylvania, United States
Posted March 16, 2026
17 - 19 USD
Full Time
About the Company
The Greater Philadelphia YMCA is a community-centered nonprofit that delivers a wide range of programs designed to promote youth development, healthy living, and social responsibility across the Greater Philadelphia region. Its offerings include child care, youth and adult sports, swim lessons, summer day camps, personal training, group exercise classes, wellness initiatives, and volunteer opportunities that foster intergenerational connection. By blending fitness, education, and community events, the Y creates a supportive environment where members inspire one another and actively contribute to strong local causes. This commitment to holistic well-being and community engagement distinguishes the Greater Philadelphia YMCA as a leader in community enrichment and inclusive health promotion.
Job Description
The Member Services Supervisor is responsible for supervising the operation and personnel of member services, implementing member-centered strategies, and ensuring staff excellence in providing services and programs that contribute to member retention, satisfaction, and growth.
Requirements
- College degree in related field
- 1-2 years of related experience supervising and in a sales environment
- Excellent written and oral communication, organizational, record keeping, and computer skills
- Ability to build effective work teams and work well with volunteers, employees, board members, and members
- Ability to operate all office equipment
- Strong leadership skills and a passion for member service
Benefits
- Free YMCA membership
- Flexible work schedule
- Discounts on child care and summer camp programs
- Medical, Dental, Vision, Disability, and Life Insurances
- Generous Paid Time Off
- Supplemental insurance benefits