Implementation Specialist II
GreenSlateBurbank, California, United States
Posted April 7, 2026
60000 - 72000 USD
Full Time
About the Company
GreenSlate is the fastest-growing provider of technology and business solutions for media productions.
Job Description
At GreenSlate, we're looking for an Implementation Specialist II to provide exceptional customer service and technical support to clients. The successful candidate will have a passion for technology and a desire to learn the ins and outs of GreenSlate software platforms.
Requirements
- Complete complex/studio software project setups and modifications as required by the client
- Answer incoming support calls and emails
- Utilize Asana checklists and follow protocols for each project setup
- Transfer/escalate issues to other team members as required
- Utilize Intercom ticketing system to manage client requests
- Submit software development requests and bugs to development on behalf of users
- Training and providing ongoing support to new Implementation Specialists to assist with setups
- Assist with planning and coordinating user communications as necessary
- Assisting Technical Account Management with meeting with clients to ensure their setups are enabled correctly
- Assist Digital Project Manager with meeting with clients to maintain the company’s projects like audits and checklists
Benefits
- Comprehensive Benefits
- Full-Time Remote Flexibility
- Impactful Work
- A Thriving, Collaborative Culture
