Service Desk Manager

The Service Desk Manager will oversee IT support operations, ensuring high-quality service delivery and continuous improvement in IT service management. This role requires a motivated, dedicated, and personable IT professional capable of managing multiple projects and support requests with minimal supervision.

Requirements

• 4+ years of experience in IT service management
• Strong knowledge of ITIL frameworks; ITIL certification (Foundation or higher) is preferred
• Experience with IT Service Management platforms
• Strong leadership, team management, and customer service skills
• Excellent problem-solving abilities and a proactive approach to IT service improvement

Benefits

• Competitive pay range based on experience, qualifications, and/or location of the role
• Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance